faq / terms & conditions

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Order terms & conditions

Please allow 5-15 business days to process orders. Once order is shipped you will receive a tracking number via email.
Please allow 2-5 days to arrive once shipped for domestic shipments and an additional 10-15 days for international shipments.
We are not responsible for any lost or stolen packages. If you have any questions regarding your order email (melancholykualalumpur@gmail.com).

Contact Information

If you have any specific problems or questions that is not available in this FAQ, do not hesitate to contact our email (melancholykualalumpur@gmail.com) or DM us on Instagram @melancholy.kl

Return Policy

All sales are final. No refunds or exchanges. If you were sent the wrong item or if the product is defective contact us via email.

How do I get the latest update on the upcoming drops?

To get the latest update on upcoming drops, feel free to subscribe to our newsletter (at the bottom of the page) where we will email you updates on our most latest releases.

Who made this website?

This website is worked by a partnership of web developers.
Front-End Developer (Web Designer): @al.th6hir on Instagram
Back-End Developer (PHP/MySQL Developer): @chris.khros on Instagram

Sales Tax and Shipping Fee

Applicable sales tax and shipping fee will be added to your order.